Sorby Pro Edge Bounce

Welcome to the forum, Jerry. A couple common culprit guesses: If you change to another belt, does the trouble follow? If the trouble doesn't follow, I would suspect the belt. Related to this, many belts have arrows on the inside surface, indicating the preferred direction. You may have the belt set in the wrong direction. ( doing a quick test with the belt mointed in the opposite direction would be a good quick test.)

If these don't work, post again.

phoneman

At this point, I think we need to have input from the Sorby staff.

phoneman

Like Pete, I am disappointed that Sorby does not seem to follow this forum any more. The forum stats at the bottom left of the main page tells the story. "Zero staff watching in the past twenty four hours." Several members and plenty of guests. Sorby's staff is asleep at the switch.

That said, I have no doubt that Sorby is a reputable company which will support and stand by its products. Email them. Hopefully they will help solve your problem quickly. If, by chance, you are dissatisfied with their response, tell them to email you a postage paid return label and another new unit. All you want is what you have paid for, a properly working unit. You have made a reasonable effort to diagnose and correct the problem. Sorby, like any reputable company, does not want dissatisfied customers. Inform them and let them resolve your problem.

Once things are resolved, please do two things. 1) Post their emails on the forum. This will hopefully benefit other users.

2) Do a mental "reboot" with your frustration and enjoy your Pro Edge and sharp tools.

Keep us posted.

phoneman

Sorry.I meant when I got the supergrit belt the bounce was much less,but still there.The belt from supergrit was a little shorter because it toke a little more to get over the pulleys.

I agree with Pete. You may be giving up too soon. I second Pete's suggestion that you contact Sorby support again. Be polite, but firm. You should not have to pay to return a defective unit. Either your Pro Edge or the belts are defective. If Sorby thinks the belts are the problem, they should promptly send you new replacement belts at no charge, either directly or through their dealer.

I attended a seminar given by Sorby. Chris Pauncy, the Sorby rep, told us to only use Sorby belts with the PE. They cost more, but were constructed better. The Sorby belts which came with your unit should not be problematic.

If Sorby agrees to ship you replacement belts and a prepaid shipping label for your PE, I would suggest trying to work through the difficulty. I lived near Hartville Tool for almost forty years and am still a customer there. They are a very reputable dealer. They are also the largest hardware store in the US with seven acres under roof. They provide factory authorized service for many brands. If, by chance, you live close enough to drive to Hartville, I would be very surprised if they could not take care of your problem while you are there, whether it involved new belts or swapping and testing another new unit. I would suggest calling first and making an appointment.

Invidentally, if you decide to drive there for the first time, the Hartville Kitchen, located next door and owned by the same Miller family as the hardware store and tool business, has very good food. 

phoneman