roy
New Member
Posts: 8
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Post by roy on Oct 24, 2020 13:57:26 GMT
Hi I wonder if anyone can help? The belt platform on my PE has become loose from the motor housing, the first bright metal Piece after the black housing???
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Post by Pete on Oct 25, 2020 10:41:17 GMT
The belt platform is a consumable part so is just bolted on, if it is loose, take the cover and belt off and you will see the bolts under the table just tighten it up.
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roy
New Member
Posts: 8
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Post by roy on Oct 25, 2020 11:53:31 GMT
No it’s the whole platform from the motor housing that’s loose.
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Post by Pete on Oct 25, 2020 12:18:52 GMT
OK going out to the workshop to look at mine, do you have a photo you could upload?
OK so am in the workshop, you have 2 x hex screws front and back that allow the belt angle to change, on mine the back screw is just tight enough to cause some friction, front screw I pinch up to hold the position of the belt, I can call in help from the company but obviously not on a Sunday, but Clive will probably want a photo to work from as well.
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roy
New Member
Posts: 8
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Post by roy on Oct 25, 2020 12:46:03 GMT
I’m not sure how to add a photo but it’s loose between the black motor housing and the first unpainted metal part
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Post by Pete on Oct 25, 2020 15:31:20 GMT
If you click on Reply on the right of the screen then click the Add Attachment also on the right of the screen you can add a photo.  Problem I have is my motor is black, and the main frame attached to the motor is also black, the only unpainted part it the backing plate for the belt. So I am not sure which bit is loose! |
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roy
New Member
Posts: 8
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Post by roy on Oct 25, 2020 17:16:39 GMT
 This is causing 5-8mm of movement at the top by the belt tensioner. I noticed a small amount of movement a couple of weeks ago and has gradually got worse to the point that I've stopped using it. |
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roy
New Member
Posts: 8
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Post by roy on Oct 25, 2020 17:24:30 GMT
I now have a video of the movement but its too large to put on here!
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Post by Pete on Oct 26, 2020 1:10:26 GMT
Going to call in the Sorby cavelry on this one. It is a step beyond what I am comfortable answering.
Pete
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Post by Clive Brooks on Oct 26, 2020 8:23:22 GMT
Good morning Roy and Pete
Sorry to read you are having issues with your ProEdge Roy...I am about to hit the road but I have asked our ProEdge production team for solutions to the issue you are experiencing and once I get the information back from them, I will post it on here...You can send large files on a free service called WeTransfer...send the email notification to sales@robert-sorby.co.uk
Regards
Clive
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Post by Clive Brooks on Oct 26, 2020 9:41:39 GMT
Hi again chaps
I have spoken with Paul, our ProEdge cell leader and he suggests that he gets the machine back to service it, as it is one of the older machines and he wants to establish the cause of the issue and correct it
Roy, please send the machine back to the Robert Sorby factory for the attention of Paul Richmond
Regards
Clive
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roy
New Member
Posts: 8
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Post by roy on Oct 26, 2020 10:35:07 GMT
Clive
Great response! thank you I'll arrange a courier today.
Thanks Pete for your help on this, hopefully my faith in the ProEdge can be restored.
Roy
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Post by Pete on Oct 26, 2020 11:19:09 GMT
You are welcome Roy, as you may have gathered I am not an employee just a keen user of Robert Sorby products, if I happen to own what you have problems with then I can often help, and when I can't I can call in the experts :-)
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roy
New Member
Posts: 8
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Post by roy on Nov 6, 2020 9:30:41 GMT
ProEdge received back from Sorby yesterday, excellent service which can't be faulted! Thank you Sorby!
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Post by Pete on Nov 6, 2020 10:38:55 GMT
Nice one, Robert Sorby customer service is excellent, glad I could help you make the connection
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